Answers on the first ring
Any hour, every call. No queue, no voicemail, no promise to ring back.
Fully managed · Hosted in New Zealand · Backed by PB Tech
Your calls, answered 24/7
Aura answers your phone line, day and night, on the number you already use. We build the agent around your own policies, run it for you, and keep it sharp. No new phone system, no new hires.
Live call0:00
Inbound call, 09 XXX XXXXAura answering
1st ringAnswered
No staffHandled
InstantlyLogged
Example call. Built and run by
Managed end to endLive in three weeksYour existing numberHosted in New ZealandBacked by
Sectors
Purpose-built for your sector
Same platform underneath, configured to the language, workflows and obligations of the sector it answers for.
Live
Primary and secondary schools
Aura for Schools
Every parent call answered. Without adding office staff.
What it takes off your desk
- 1Absence, fees and timetable calls arrive in the same twenty minutes every morning
- 2Calls after 3pm go to voicemail, so parents wait until the next day
- 3Three staff give three different answers to the same policy question
Work out the numbers
150calls a week
- Admin hours spent on calls a week
- 10.0 hrs
- Annual cost of handling those calls
- $17k
- Aura, indicative annual cost
- $24k
At this volume the case is coverage rather than cost: every call answered, including the ones arriving after five.
Based on four minutes of admin time a call and an NZD 32.70 loaded hourly rate. Indicative only. We will run it against your real numbers on the demo call.
One agent. Everything the phone line needs.
Works from your policies
Your rules and your wording, not a generic script bought off a shelf.
Finishes the job
Logs the absence, records the request, books the visit, routes the fault.
Knows when to stop
Anything urgent, sensitive or off script goes to a person, context attached.
Writes up every call
Summary, transcript and outcome, in a portal your team can search.
See it take a real call.
Bring us your awkward scenarios.
How it works
Live in three weeks. You do almost none of it.
You hand over what your team already knows and sign off what the agent says. We do the rest, and we keep doing it.
- 01
Week 1
Hand over what you know
Your FAQs, scripts and policies, in one workshop. There is no platform for your team to learn and nothing to install.
- 02
Weeks 2 and 3
Hear it, then sign it off
We build the agent and run two review calls a week. You listen to real calls and tell us what to change. Nothing goes live until you say so.
- 03
From go live
We keep running it
Live on your existing number. We monitor calls, tune the wording as your policies change, and a named team stays on it. That is the service, not a project that ends.
Why Aura
Backed by PB Tech
New Zealand’s largest
technology retailer
technology retailer
Aura is built and run by PB Tech, New Zealand's largest technology retailer. Your delivery team is here, on New Zealand hours, and the people who build your agent are the people who keep it running.
Hosted in New Zealand
Your data stays onshore, on infrastructure we operate.
Separated per customer
Isolation is enforced at the database, not by convention.
Every action logged
Privileged access is audit logged, including ours.
One accountable partner
One contract, one team, no integrator in the middle.
Questions, answered
Is Aura software we run, or a service?
A service, with a product behind it. We build the agent, operate it, and keep tuning it as your policies change. You get a portal to read call summaries, transcripts and anything that needs a person, but there is nothing for your team to configure, host or maintain. You pay an annual subscription, not a project fee.
Do we have to change our phone number or phone system?
No. Aura answers on the number you already publish. Depending on your setup it can take every call, or only the ones that overflow, ring out, or come in after hours.
What happens when a caller needs a real person?
The agent hands over, with the context attached, so whoever picks it up is not starting from nothing. You decide where that line sits before go live, and you can move it afterwards.
How long does it take to go live?
Three weeks from signing in a typical build: a week to gather what your team knows, two weeks to build and test with your sign-off, then live on your existing number.
Where does our data live, and what is kept?
Your data is hosted in New Zealand. Aura does not keep its own copy of call audio: recordings are streamed from the voice platform for a limited window, and what we retain is the call record, summary and transcript. Retention periods are set per customer, and we give you the detail in writing during procurement.
Do callers know they are talking to an AI agent?
Yes. The agent says so when it answers. Telling your callers that calls are recorded stays your responsibility, and we help you word it.
Stop missing calls. Start in three weeks.
Send us the scenarios your phone line actually gets and we will show you an agent handling them.
Request a demo
Tell us what your phone line handles and roughly how busy it is. We reply within one business day.
- A live agent taking scenarios you give us
- The portal your team would use every day
- Indicative pricing against your real call volumes
Email auraai@pbtech.co.nzWe reply within one business day.